PatientTalk AI is an AI interactive voice response system that integrates with practice management software and third-party insurance verification to deliver:
- A Better Patient Experience.
- Lower Staff Overhead.
- Increased Productivity & Higher Revenue.
Solving Problems in Front Desk Operations
Front desk personnel are vital for delivering quality experiences for patients/clients and are the gatekeepers for services. Their role makes this area of operations highly responsible for the success, or failure, of professional offices. Labor shortages, training challenges, and growing pressure for workers to multi-task adversely affect front desk operations. Workplace stress and increasing service expectations are all adding to the pressure on front desk personnel.
Our Solution
Dr. John Tiano, DDS, has developed a comprehensive solution to the front desk management problem based on his 40+ years of experience creating, operating, and selling successful practices. Dr. Tiano’s solution, PatientTalk AI, is a comprehensive system that improves the patient experience while decreasing time constraint stress, and increasing productivity and profitability.
Some Key Benefits
- Reduced workload and labor costs, with lower stress on staff with our intelligent artificial intelligence (AI) automated front desk system.
- Higher staff satisfaction and lower turnover rates.
- Detailed practice dashboard and analytics to improve front desk performance.
- Patient self-scheduling without tying up staff resources for routine appointments.
- Automated patient check-in via kiosk, with alerts to staff via smart watches.
- Staff time freed up to perform often neglected but important tasks.
- Reduce lost opportunities from new or emergency patients by avoiding no answer, busy signals, or call abandonment while on hold.